Self registration is carried out online. Head to the login page and select Register. Complete the online user registration form. Passwords can't be the same as any of the 12 previous passwords used. User Accounts are locked for 30 mins after 10 incorrect login attempts in 24-hour period. Nominated passwords must be a minimum of 8 characters and include 3 of the following 4 items
Once you have completed the form select Register. Following this you will be sent a self-activation email to enable your account.
Note: Only users with a @bp.com; @castrol.com; @se1.bp.com e-mail address will be able to self-validate accounts via the confirmation email. All other registrations (eg. workshops/contractors) need to be manually approved by Castrol, and will receive a confirmation email advising if registration has been successful.
As soon as your order is dispatched you will be notified the consignment number by email. Your dispatch notification will also contain a link to our live order tracking system. Enter your consignment number to receive up-to-date tracking details including dispatch date, delivery ETA or delivery confirmation.
To obtain a ‘Proof of delivery’ you will need to email Customer Service: castrolorders@prominate.com
Unit prices displayed are exclusive of GST but inclusive of freight. GST is shown at checkout prior to payment.
A copy of your Tax Invoice will be automatically sent to you upon order submission. If you cannot locate this, please contact Customer Service: castrolorders@prominate.com
Payment can be made via Purchase Order or Credit Card for BP/Castrol Users. External user payments must be made by Credit Card only.
No, business delivery addresses are always preferred. As all our orders are sent with Toll IPEC we require a signature upon delivery
Orders received prior to 12midday AEST will be dispatched same day. Orders received post 12 midday AEST will dispatch next business day. Our warehouse is located in Melbourne and all orders are dispatched on a standard road service.
Delivery transit times* will vary from location to location. For a general guide please see below:
*Please note above timeframes are a guide only. Whilst we endeavour to ensure orders are delivered in time, we cannot guarantee transit times 100% of the time.
There are alternate freight/air freight methods we can use should you order be urgent. Additional costs will apply. If your order is urgent you must call our customer service team on 1300 765 354.
Yes, orders can be returned for a refund or exchange within 14 days of purchase.
When returning items, please note that you are responsible for arranging postage and paying any associated costs.
Prior to returning your item/s you must contact Customer Service via castrolorders@prominate.com or 1300 765 354. Returned goods must be in their original condition at time of warehouse receipt and Zinc reserves the right to reject items that are not received in a reasonable condition.
If you have received an incorrect item or damaged stock, please contact the Customer service team within 14 days of order receipt. They will then arrange the exchange of incorrect items or replacement (at Zinc's cost) of damaged / faulty stock.
No. Vouchers are not redeemable for cash - returns on items purchased with vouchers can be for exchange only.
Vouchers are valid for 12 months from date of purchase. Vouchers must be used within this timeframe.
If your voucher has expired and you wish to still redeem, please contact orders@zinc.com.au who will re-activate this for you. You will need to be able to quote your vouchers unique code. Without this code unfortunately we are unable to assist in re-activating your expired voucher.
No. Unfortunately at present you are unable to check the remaining balance of your voucher.
However, the voucher can continue to be used until the entire voucher amount has been redeemed. This means even if you have $5 left you can enter the promo code at checkout and it will take off $5 from your final checkout amount.